Privacy Policy

1. Introduction

Welcome to ResortHub. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.

2. Information We Collect

We may collect, use, store and transfer different kinds of personal data about you:

• Identity Data: First name, last name, username or similar identifier
• Contact Data: Email address, telephone numbers, billing address, delivery address
• Financial Data: Bank account and payment card details
• Transaction Data: Details about payments to and from you and other details of bookings you have made through our platform
• Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform
• Profile Data: Your username and password, bookings made by you, your interests, preferences, feedback and survey responses
• Usage Data: Information about how you use our website and services
• Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences

3. How We Use Your Information

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To register you as a new customer (guest or timeshare owner)
• To process and deliver your booking including managing payments and collecting money owed to us
• To manage our relationship with you including notifying you about changes to our terms or privacy policy
• To enable you to participate in our bid queue system for timeshare rentals
• To administer and protect our business and this website including troubleshooting and data analysis
• To deliver relevant website content and advertisements to you and measure their effectiveness
• To use data analytics to improve our website, services, marketing, customer relationships and experiences
• To make suggestions and recommendations to you about resorts or services that may be of interest to you

4. Data Sharing and Disclosure

We may share your personal data with the following parties:

• Timeshare Owners: When you make a booking request, we share necessary information with timeshare owners to facilitate the reservation
• Guests: When owners accept a booking, we share necessary guest information to complete the reservation process
• Service Providers: Third parties who provide IT and system administration services, payment processing, and customer support
• Professional Advisers: Lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services
• Regulators and Authorities: When required by law or to protect our rights

5. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. We limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. All payment transactions are encrypted using SSL technology.

6. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

7. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data:

• Request access to your personal data
• Request correction of your personal data
• Request erasure of your personal data
• Object to processing of your personal data
• Request restriction of processing your personal data
• Request transfer of your personal data
• Right to withdraw consent

If you wish to exercise any of these rights, please contact us at privacy@resorthub.com

8. Cookies

Our website uses cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies.

9. Third-Party Links

Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

10. Children's Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete such information.

11. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date at the top of this policy. You are advised to review this privacy policy periodically for any changes.

12. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us at: